Meridian Star


August 11, 2007

Customer service at its finest

A few weeks ago I visited one of the local retailers to look at their selection of business suits. The salesperson was very cordial and helpful as I asked her for directions to the restroom. This lady didn’t tell me where the restroom was located — she walked me across the store all the way to the ladies room.

I walked out with a couple of new garments and a very positive impression of that store. Why? Because I received great customer service while I was there.

I then proceeded to stop at a popular chain restaurant for lunch. The lady behind the counter greeted me with a genuine smile, politely took my order as though she was happy to help, looked me in the eye, and gave me what I considered a sincere thank you.

Once again, I left with a positive impression and the full intention of returning to that restaurant next time I dine for lunch.

A change for the better

I lived in Meridian five years ago, and I don’t remember the customer service at that time being that memorable. In fact, I can recall more than a few instances of less than adequate service. I guess that’s why my experiences a few weeks ago seemed so out of the ordinary.

This experience got me thinking: what did these two people do to make the service they provided seem so out of the ordinary? The answer was obvious and simple: they focused their attention on me, the customer. They weren’t preoccupied with chatting with co-workers. They didn’t see me as an interruption of their work. They didn’t act as though they were simply going through the motions without emotion.

Instead, they acted as though they were really happy to help me. They made me feel as though I was their top priority. They looked me in the eye and sincerely thanked me for giving them the opportunity to shine.

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